If you receive such a call, please terminate the conversation as soon as possible and do not provide any information. The Polish DPA does not use the mentioned messaging service, and the communication channels with the authority are indicated in the "Contact" tab on the Polish DPA's website.
Phone calls are a common tool for fraudsters, therefore:
- Be vigilant: Many fraudsters are very convincing. Always be suspicious of unknown numbers or unexpected calls asking for sensitive information.
- Do not provide information: Never give any personal, financial, or company-related information over the phone if you are not sure of the caller's identity.
- Ask questions: If someone calls asking for sensitive information, ask them a few questions that will help you verify their identity. For example, request the full name of the company, address, phone number, and other details that you can check later.
- Do not be pressured: Fraudsters often try to exert pressure by claiming that the matter is urgent. If you feel pressured, end the call.
- Verify information: If someone claims to be an employee of a specific institution or company, end the call and call back the official number of that institution to confirm the authenticity of the call.
- Inform your superiors: If you suspect that someone has attempted to extract information from you, promptly notify your superior and the Data Protection Officer (DPO).
- Document attempts of fraud: Note the date, time, phone number, and content of the conversation. Such information may be useful for law enforcement and for the company's internal actions to enhance security.
- Do not open unknown links: If during the call the caller asks you to open a link sent via SMS or email, do not do it. It may be an attempt to infect your device with malware.
Remember that it is always better to be overly cautious than to face the consequences of providing sensitive information to fraudsters.
