ODO 24 services – our mission
Our mission is to build safe working environments that ensure full compliance with regulations and cyber resilience. By choosing ODO 24, your organisation gains not only professional support, but also peace of mind that challenging topics are in the best hands.
Scope of GDPR services in the municipal utilities sector
Data security in municipal utilities – business case
The municipal utilities and technical infrastructure sector processes the data of millions of residents in the provision of essential services: water, sewerage, waste collection, transport or thermal energy. From a GDPR perspective, the problem is not just documentation obligations, but the lack of standardised procedures and low incident resilience of systems. In many entities, personal data flows between operators, subcontractors and billing systems without consistent access and retention rules. Old, technologically inadequate ERP systems that offer no real control over data processing are also a particular risk.
ODO 24 has implemented solutions for municipal companies and technical infrastructure operators across Poland. As part of the projects, we prepared GDPR compliance audits, updated entitlement management policies, standardised templates for data processing agreements and provided training for technical, legal and IT departments. We also helped implement incident response policies and adapt billing systems to current legal requirements. As a result, organisations gained greater transparency in data management and reduced information security risks in public services.
The municipal utilities and technical infrastructure sector processes the data of millions of residents in the provision of essential services: water, sewerage, waste collection, transport or thermal energy. From a GDPR perspective, the problem is not just documentation obligations, but the lack of standardised procedures and low incident resilience of systems. In many entities, personal data flows between operators, subcontractors and billing systems without consistent access and retention rules. Old, technologically inadequate ERP systems that offer no real control over data processing are also a particular risk.
ODO 24 has implemented solutions for municipal companies and technical infrastructure operators across Poland. As part of the projects, we prepared GDPR compliance audits, updated entitlement management policies, standardised templates for data processing agreements and provided training for technical, legal and IT departments. We also helped implement incident response policies and adapt billing systems to current legal requirements. As a result, organisations gained greater transparency in data management and reduced information security risks in public services.
GDPR and cybersecurity – challenges for the municipal utilities sector
Digital systems for managing water supply, district heating, waste management or road infrastructure process huge amounts of data and are an essential part of how cities and municipalities function. This requires not only GDPR compliance, but also a high level of resilience against cyber threats.
The NIS2 directive classifies many entities in the utilities sector as critical or important. This brings with it the obligation to implement comprehensive security policies, risk management and effective incident response. Integrating the requirements of the GDPR and NIS2 is not just a regulatory requirement today – it is the foundation for protecting residents' data, continuity of service delivery and the technical resilience of utility systems against disruption and digital attacks.
We use recognized international standards.
This is how you recognize quality
We use recognized international standards. This is how you recognize quality
CIPM
Implementation of privacy and personal data protection system
ISO/IEC 27001
Information technology - Security techniques - Information security management systems
ISO/IEC 29134
Information technology - Security techniques - Guidelines for data protection impact assessment
ISO/IEC 27001
Privacy information management system
ISO 31000
Risk management - Principles and guidelines
PRINCE2 and SMC™
Project management methodologies
ISO 19011
Guidelines for auditing management systems
ISO/IEC 27005
Information technology - Security techniques - Information security risk management
Looking for solutions tailored to the municipal sector? We invite you to work with us!
What our customers say about our services
Marcin Wieczorek
„I am very impressed with the high level of substantive expertise of the training staff"
From 13 to 17 March I attended the "Course for Information Security Administrators" organized by ODO 24 sp. z o.o. I am very impressed with the high substantive level of the training staff and the comprehensive program. Working as an ABI requires knowledge not only of legal provisions but also of IT matters, which ODO 24 took into account. Noteworthy is the curriculum, which gradually introduces increasingly advanced nuances of personal data protection, starting from the legal basics and ending with practical aspects of auditing and working with documents within a company. The complete set of materials, editable documents and publications I received will facilitate my daily work as an ABI. I can certainly recommend ODO 24 as a reliable partner offering training services of a high standard.
Magdalena Węglewska
„We can wholeheartedly recommend ODO 24 as a professional and reliable partner"
For many years we have consistently placed great importance on the protection of the personal data of our customers as well as our employees. We took an active part in creating the "Code of Good Practice for the Protection of Personal Data of Customers and Potential Customers,” developed jointly by GIODO and the Polish Automotive Industry Association. Due to the complexity and variability of the rules on personal data protection, as well as Mazda’s dynamic development in Poland and the increasing volume of data we process, we decided to entrust the ABI function to a company specialized in this field. The decision to use the services of ODO 24 was primarily influenced by the experience and competence of the team of experts, the comprehensiveness of the offering and its flexibility in adapting to our organization. After a year of cooperation we can recommend ODO 24 as a professional and reliable partner.
Agnieszka Karłowicz
„A practical approach, continuous advisory availability, and positive working relationships"
We have been working with ODO24 for over a year. For us it has been a year of peaceful breathing and a sense of security: at least regarding personal data protection :-) The people at ODO are professionals who explain matters that are incomprehensible to the average person in an understandable way. They understand not only their profession but, which is very important to us, business and its requirements. A practical approach, constant advisory availability, and great relationships — all of this means I can recommend this Company to anyone who wants to work and sleep peacefully.
Tomasz Siwicki
„I recommend the company ODO 24 as a professional partner"
For several years we have been cooperating with ODO 24 in the field of personal data protection. A professional team that efficiently helped us to comply with the requirements of the GDPR. We make use not only of the experts’ knowledge but also of professionally prepared e‑training, thanks to which we were able to train several hundred employees in a very short time. I highly recommend ODO 24 as a professional partner delivering services at the highest level.
Opinion of the participants
Opinions4.9
(173)
(173)
Tomasz G.
2 years ago
I wanted to thank you for the wonderful training I've had at your company, the materials were very well prepared, and the instructor has shown tremendous knowledge and experience.
Aleksandra P.
2 years ago
Training at a very high level, I highly recommend!!! Training materials very useful in everyday work.
Sławomir M.
2 years ago
Mrs. Mecenas, it was an honor to be able to take part in this training, and thank you very much for your professional approach and valuable practical guidance.
Wacław T.
3 years ago
The IOD course organized by ODO24 has met all my expectations, a very practical approach, concrete examples and professional support.
Maria K.
1 year ago
The training was conducted in a way that was understandable even to those without previous experience in this field.
Piotr N.
10 months ago
Very good training, a lot of practical examples, a little bit too little time to ask questions, but overall I'm satisfied.
Anna W.
8 months ago
A professional approach, a great atmosphere during the training, the instructor answered all the questions thoroughly, and I highly recommend ODO24!
Jan K.
1 year ago
It's the best personal data protection training I've ever had, specific examples from real life, not just a dry theory, I recommend it to anyone who works with GDPR.
Katarzyna J.
6 months ago
The training meets my expectations. A lot of practical knowledge, good materials. The only drawback is too much group, so less time for individual consultations.
Michał L.
4 months ago
Excellent training! A very competent conductor with vast experience. Everything explained in a clear and understandable way. The training materials are very useful.
Joanna D.
3 months ago
I recommend ODO24 training to anyone seeking a sound knowledge of the field of ODO: professional service, excellent organisation and excellent teaching facilities.
Andrzej S.
2 months ago
Sometimes the pace was a little too fast, but the conductor was happy to return to the topics discussed earlier at the request of the participants.
GDPR in public administration and public services – questions and answers
How much do GDPR services for the municipal and infrastructure sector cost?
The cost depends on the size of the unit, the type of services provided (e.g. water, waste, heat) and the level of complexity of data processing. We offer flexible packages for municipal companies, technical operators and public utilities. We prepare individual quotations taking the unit's budget into account.
What GDPR issues most commonly occur in the municipal sector?
The most common are a lack of consistent rules for entrusting data to subcontractors, outdated billing systems and lack of control over user permissions. Out-of-date records of processing activities and lack of incident response procedures also frequently occur.
Do we need to have a Data Protection Officer (DPO) in a municipal company?
Yes – the majority of entities providing public services are obliged to appoint a Data Protection Officer (DPO). We offer an external DPO service including ongoing support and representation before the supervisory authority.
Which data are the most sensitive in this sector?
Personal customers' data require special protection, such as residential addresses, account numbers, billing data or information on service usage (e.g. utility consumption). High risk also pertains to employee data – especially special-category data, e.g. health data – and to users of the infrastructure, such as location information originating from GPS systems, IoT or smart meters. Additional threats are associated with processing data from video surveillance systems, reporting platforms (e.g. faults, complaints) and inadequately secured integrations between operational systems and external entities (e.g. contractors, subcontractors, IT operators).
Does the GDPR apply to data collected by external companies serving residents?
Yes – data transferred to external companies must be covered by a formal data processing agreement and processed in accordance with the GDPR. The absence of such safeguards may result in liability on the part of the operator.
Can GDPR implementation disrupt the operation of a municipal unit?
No – our activities are planned so as not to affect the continuity of public services. We operate in a manner tailored to operational specifics, often phased and remotely.
Does ODO 24 understand the specifics of the municipal and infrastructure sector?
Yes – we have worked with water utilities, waste collection companies, heating plants and technical operators. We know the legal requirements and we know how to adapt the GDPR to the operating model of municipal companies.
Can I take advantage of a free initial consultation?
Yes! We offer a free consultation for municipal companies and infrastructure operators — we will help assess risks, discuss needs and propose effective solutions compliant with the GDPR.
Our greatest value is the trust of our customers.
How can we help you?
Write or call, we will find a solution
