GDPR services for B2B and B2C service businesses
This is how we designed ODO 24 services to meet the most demanding expectations of companies and institutions by tailoring solutions to the individual needs of customers.
ODO 24 services – our mission
Our mission is to build safe working environments that ensure full compliance with regulations and cyber resilience. By choosing ODO 24, your organisation gains not only professional support, but also peace of mind that challenging topics are in the best hands.
Scope of GDPR services in B2B and B2C
Data security in B2B and B2C services – business case
Companies providing services in a B2B and B2C model process data about individual customers and business partners at many touchpoints – from initial enquiry through contract to after-sales service. Under the GDPR, a key challenge is the variety of communication and data processing channels – online forms, helplines, CRM systems and external call centres – as well as managing marketing consents and data access across large sales teams.
ODO 24 has delivered GDPR projects for service companies across many sectors – from consultancy and education to field services. We have carried out compliance audits, implemented automated consent management systems, prepared template agreements and privacy notices, and trained sales and operations teams. Our clients have tidied up documentation, reduced the risk of unauthorised access to data and improved transparency towards their service recipients.
Companies providing services in a B2B and B2C model process data about individual customers and business partners at many touchpoints – from initial enquiry through contract to after-sales service. Under the GDPR, a key challenge is the variety of communication and data processing channels – online forms, helplines, CRM systems and external call centres – as well as managing marketing consents and data access across large sales teams.
ODO 24 has delivered GDPR projects for service companies across many sectors – from consultancy and education to field services. We have carried out compliance audits, implemented automated consent management systems, prepared template agreements and privacy notices, and trained sales and operations teams. Our clients have tidied up documentation, reduced the risk of unauthorised access to data and improved transparency towards their service recipients.
GDPR and cybersecurity – challenges for B2B and B2C service businesses
Companies providing advisory, education, technical or marketing services increasingly rely on cloud tools, registration systems, CRM platforms and remote customer service. At scale – domestically and internationally – it matters not only to comply with the GDPR but also to make IT systems resilient to modern cyber threats.
In particular, when sensitive data, training participants' data, clients' business data or confidential information is processed, effective cybersecurity measures are essential: encryption, access control, secure backup and incident response readiness.
Combining personal data protection with measures that strengthen digital security is not only a way to meet legal requirements today – it is a tool for building credibility, customer loyalty and competitive advantage in services built on trust and reputation.
We use recognized international standards.
This is how you recognize quality
We use recognized international standards. This is how you recognize quality
CIPM
Implementation of privacy and personal data protection system
ISO/IEC 27001
Information technology - Security techniques - Information security management systems
ISO/IEC 29134
Information technology - Security techniques - Guidelines for data protection impact assessment
ISO/IEC 27001
Privacy information management system
ISO 31000
Risk management - Principles and guidelines
PRINCE2 and SMC™
Project management methodologies
ISO 19011
Guidelines for auditing management systems
ISO/IEC 27005
Information technology - Security techniques - Information security risk management
Looking for solutions tailored to B2B and B2C service businesses? We invite you to work with us!
What our customers say about our services
Marcin Wieczorek
„I am very impressed with the high level of substantive expertise of the training staff"
From 13 to 17 March I attended the "Course for Information Security Administrators" organized by ODO 24 sp. z o.o. I am very impressed with the high substantive level of the training staff and the comprehensive program. Working as an ABI requires knowledge not only of legal provisions but also of IT matters, which ODO 24 took into account. Noteworthy is the curriculum, which gradually introduces increasingly advanced nuances of personal data protection, starting from the legal basics and ending with practical aspects of auditing and working with documents within a company. The complete set of materials, editable documents and publications I received will facilitate my daily work as an ABI. I can certainly recommend ODO 24 as a reliable partner offering training services of a high standard.
Magdalena Węglewska
„We can wholeheartedly recommend ODO 24 as a professional and reliable partner"
For many years we have consistently placed great importance on the protection of the personal data of our customers as well as our employees. We took an active part in creating the "Code of Good Practice for the Protection of Personal Data of Customers and Potential Customers,” developed jointly by GIODO and the Polish Automotive Industry Association. Due to the complexity and variability of the rules on personal data protection, as well as Mazda’s dynamic development in Poland and the increasing volume of data we process, we decided to entrust the ABI function to a company specialized in this field. The decision to use the services of ODO 24 was primarily influenced by the experience and competence of the team of experts, the comprehensiveness of the offering and its flexibility in adapting to our organization. After a year of cooperation we can recommend ODO 24 as a professional and reliable partner.
Agnieszka Karłowicz
„A practical approach, continuous advisory availability, and positive working relationships"
We have been working with ODO24 for over a year. For us it has been a year of peaceful breathing and a sense of security: at least regarding personal data protection :-) The people at ODO are professionals who explain matters that are incomprehensible to the average person in an understandable way. They understand not only their profession but, which is very important to us, business and its requirements. A practical approach, constant advisory availability, and great relationships — all of this means I can recommend this Company to anyone who wants to work and sleep peacefully.
Tomasz Siwicki
„I recommend the company ODO 24 as a professional partner"
For several years we have been cooperating with ODO 24 in the field of personal data protection. A professional team that efficiently helped us to comply with the requirements of the GDPR. We make use not only of the experts’ knowledge but also of professionally prepared e‑training, thanks to which we were able to train several hundred employees in a very short time. I highly recommend ODO 24 as a professional partner delivering services at the highest level.
Opinion of the participants
Opinions4.9
(173)
(173)
Tomasz G.
2 years ago
I wanted to thank you for the wonderful training I've had at your company, the materials were very well prepared, and the instructor has shown tremendous knowledge and experience.
Aleksandra P.
2 years ago
Training at a very high level, I highly recommend!!! Training materials very useful in everyday work.
Sławomir M.
2 years ago
Mrs. Mecenas, it was an honor to be able to take part in this training, and thank you very much for your professional approach and valuable practical guidance.
Wacław T.
3 years ago
The IOD course organized by ODO24 has met all my expectations, a very practical approach, concrete examples and professional support.
Maria K.
1 year ago
The training was conducted in a way that was understandable even to those without previous experience in this field.
Piotr N.
10 months ago
Very good training, a lot of practical examples, a little bit too little time to ask questions, but overall I'm satisfied.
Anna W.
8 months ago
A professional approach, a great atmosphere during the training, the instructor answered all the questions thoroughly, and I highly recommend ODO24!
Jan K.
1 year ago
It's the best personal data protection training I've ever had, specific examples from real life, not just a dry theory, I recommend it to anyone who works with GDPR.
Katarzyna J.
6 months ago
The training meets my expectations. A lot of practical knowledge, good materials. The only drawback is too much group, so less time for individual consultations.
Michał L.
4 months ago
Excellent training! A very competent conductor with vast experience. Everything explained in a clear and understandable way. The training materials are very useful.
Joanna D.
3 months ago
I recommend ODO24 training to anyone seeking a sound knowledge of the field of ODO: professional service, excellent organisation and excellent teaching facilities.
Andrzej S.
2 months ago
Sometimes the pace was a little too fast, but the conductor was happy to return to the topics discussed earlier at the request of the participants.
GDPR in B2B and B2C services – questions and answers
How much do GDPR services cost for companies providing B2B and B2C services?
The cost depends on the number of clients, types of services, communication channels and the IT systems used. We offer flexible packages tailored to consulting, service and training companies, as well as those operating in a hybrid model. We prepare customised quotes – depending on the scale and specifics of the business.
What GDPR issues most commonly occur in service companies?
The most common are collecting too much data without a legal basis, lack of marketing consents and unclear rules for cooperation with business partners. Problems also arise from unmonitored access to data by employees or external service providers.
Does every service company have to comply with the GDPR?
Yes – regardless of whether you provide services to individual or business clients, if you process personal data you must act in accordance with the GDPR. We will help select the scope of implementation appropriate to your business.
Which data are most sensitive in B2B and B2C services?
These include customer data (contact details, history of cooperation, consents), employee data, information about business partners and data submitted via online forms and CRM systems. Data collected when registering for services, training or webinars are often overlooked.
Does the GDPR also cover the contact details of company representatives?
Yes – the GDPR applies to the personal data of natural persons, including when they act on behalf of a company (e.g. as representatives, employees or contact persons). Data such as first name, surname, business e-mail address or telephone number, if they enable identification of a natural person, are subject to protection under the GDPR.
Will GDPR implementation limit our sales and marketing effectiveness?
No – on the contrary, a well-implemented GDPR programme increases customer trust and streamlines processes. We help design consents, marketing funnels and follow-up activities so that they are effective and compliant with the regulations.
Does ODO 24 know the specifics of advisory, educational and sales services?
Yes – we have implemented GDPR compliance in training, marketing, B2B SaaS, outsourcing and service companies. We understand the diversity of business models and can adapt solutions to operational realities.
Can I take advantage of a free initial consultation?
Yes! We offer a free consultation for service companies – we will help identify areas of risk, propose concrete measures and tailor the scope of GDPR implementation to your industry.
Our greatest value is the trust of our customers.
How can we help you?
Write or call, we will find a solution
